Refund policy

Refund & Returns

We want you to love your Ophelisse piece. If for any reason you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered. To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Include all original packaging and tags
Be accompanied by proof of purchase

To request a return, please contact us at ophelisse@outlook.com within 14 days of receiving your order.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Ophelisse cannot guarantee receipt of returned packages. Original shipping charges (if applicable) are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at ophelisse@outlook.com. We'll work with you to resolve the issue promptly.

If the return is due to our error or a defective item, Ophelisse will cover the return shipping costs.

Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this time, your order may already be in production or preparing for shipment, and cancellation cannot be guaranteed. If you need to cancel an order, please contact us as soon as possible at ophelisse@outlook.com

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made jewelry
Sale items
Gift cards
Earrings (unless they arrive damaged, defective, or incorrect)

Items that show signs of wear, damage, alteration, or misuse are not eligible for return.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at ophelisse@outlook.com

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be unworn, unused, in their original condition, include all original packaging and tags, and be accompanied by proof of purchase.