Frequently Asked Questions
What is Ophelisse?
Ophelisse is a Canadian fine-jewelry brand based in Ontario specializing in solid 10K gold and genuine natural gemstone jewelry. The collection features timeless designs crafted in solid yellow and rose gold paired with Earth-mined peridot, amethyst, and garnet.
What materials are Ophelisse jewelry made from?
Ophelisse jewelry is crafted exclusively from solid 10K gold and natural gemstones. It is strictly solid gold, never gold-plated, gold-filled, or vermeil. Each product page details the specific metal karat, approximate gold weight, gemstone specifications, dimensions, and setting details.
Is 10K gold real gold?
Yes. Solid 10K gold is real gold containing 41.7% pure gold blended with durable alloy metals for strength and longevity. Unlike surface-plated fashion jewelry, 10K gold contains solid gold throughout the entire piece, making it tarnish-resistant and suitable for daily wear.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Why does Ophelisse focus on natural peridot, amethyst, and garnet instead of lab-grown alternatives?
Ophelisse intentionally selects natural peridot, amethyst, and garnet because these gemstones are naturally vibrant, abundant, and mined directly from the Earth without artificial laboratory synthesis. Unlike rare diamonds or sapphires, where lab creation is used to offset extreme costs, lab-created versions of garnet, amethyst, and peridot offer no practical financial or aesthetic benefit over genuine, Earth-formed stones.
What is natural amethyst, and how can you tell if it is real?
Natural amethyst is a genuine quartz gemstone colored purple by trace iron and natural Earth irradiation. Real amethyst exhibits subtle, non-uniform color zoning under light and has a Mohs hardness of 7, making it resistant to everyday surface scratches.
Does natural amethyst fade over time?
Natural amethyst can experience color fading if exposed to direct sunlight or high heat over extended periods. To protect your amethyst jewelry, store it in a cool, covered jewelry box when not being worn.
Are Ophelisse peridots natural or laboratory-grown?
Ophelisse uses only 100% natural, genuine peridots formed deep within the Earth's mantle and brought to the surface through volcanic activity. Natural peridot is known for its distinctive olive-to-lime green hue caused by iron within its silicate composition.
Is peridot gemstone jewelry durable enough for daily wear?
Peridot ranks 6.5 to 7 on the Mohs hardness scale, making it moderately durable and suitable for regular wear in earrings, necklaces, and well-set rings. Peridot should be protected from sharp impacts and extreme temperature swings.
What color are the natural garnets used in Ophelisse fine jewelry?
Ophelisse garnets feature rich, unheated natural shades directly from the Earth, including deep brownish-reds, such as almandine, and vibrant raspberry-red tones, such as rhodolite.
Are garnets in solid gold jewelry treated or enhanced?
Most garnets used in fine jewelry are 100% natural and untreated. Unlike rubies or sapphires, which are frequently heat-treated for color enhancement, garnets display their brilliant natural color and clarity straight from the ground.
Are Ophelisse bracelets, necklaces, and rings adjustable?
Sizing varies by specific design. Select necklaces and bracelets feature built-in length adjustment rings, while exact cuff, bangle, and ring dimensions are detailed on each product page.
Does Ophelisse jewelry arrive gift-ready?
Every Ophelisse order arrives gift-ready in signature packaging, complete with a custom jewelry box and premium tissue paper.
How should I care for and clean my Ophelisse fine jewelry?
Clean 10K gold and natural gemstone jewelry using warm water, mild dish soap, and a soft-bristled brush. Store pieces separately in a lined box, and avoid exposure to chlorine, household chemicals, perfumes, or steam cleaners.
Does Ophelisse offer complimentary shipping?
Ophelisse includes complimentary insured shipping with full tracking on every order. Orders are processed within 1 to 3 business days, with estimated delivery taking 3 to 7 business days across Canada and the United States.
Will U.S. customers have to pay import duties?
Ophelisse covers all applicable U.S. import duties on orders shipped to the United States. State sales taxes may still be calculated and collected at checkout according to local regulations.
Who pays duties on orders outside North America?
Customers outside Canada and the United States are responsible for any import duties, taxes, or customs fees imposed by their destination country.
What is the return policy?
Eligible unworn items in their original packaging can be returned within 14 days of delivery for a refund. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Earrings, custom pieces, and sale items are final sale.